If you need your restaurant staff to attend TIPS training in order to work in your restaurant, then yes, you should pay them. Experienced servers can welcome new employees and help them progress. Toast found that 46% of restaurants have a mentoring program. Employees can direct their queries to their mentors and get valuable advice.
Monitoring is another useful practice for any restaurant staff training plan. The new servers can overshadow older employees and learn about smaller technical aspects and different tasks. How do you get your staff involved to provide the type of customer service you demand? You run a customer service training program for an impeccable restaurant. While it may be quite clear that virtually every restaurant needs a training program, figuring out how to build your own can be difficult and shelling out the money for vocational training can be expensive.
It doesn't have to be an all-day event, but as a restaurant owner, it's a good idea to sit down with new employees and spend some time alone with you. This is especially important if you're not in your restaurant every day, as it allows them to see and get to know you as a person. Tell them about your background, the history of the restaurant, and any other background information you can. Consider creating small monthly focuses on the continuing education element of your restaurant's customer service training sessions, learning doesn't stop after new employees graduate from training for new employees.
There are a number of great training tools available to complement traditional instructor-led classroom training. The only time I get tips during training is if the guests are very happy and leave a tip of more than 20% and the person who trains me beats me up. When I trained as a waitress, the lady who was training me didn't share any of the advice with me and I understood it perfectly and didn't complain. I never had to train anyone and they never trained me beyond someone introducing me and pointing out where the crap was.
A report by Toast revealed that 68% of restaurants share an employee manual to train new employees, which is accompanied by online training in 19% of restaurants.
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